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Toll free:
1-800-HARVARD
5 Hands-on Concurrent Professional-Development Seminars and Webinars (5 days x 4 hours each)
2022 Competencies for Presidential, Executive
and Administrative Assistants
Applying Proven Professional and Personal Skills, Organization Methods,
Harvard University Global System™ Tools and Best Practices for
Partnering with Your Team and Management and Moving Forward
in traditional, hybrid and virtual-team environments
December 5-9, 2022: Ottawa-Gatineau Campus
December 12-16, 2022: New York, Upper Eastside
Five Genuine Testimonials from Executive and Presidential Assistants
11am-3pm UTC-4: Atlanta, Boston, Miami, Montréal, New York, Ottawa, Philadelphia,
Québec, Santiago, Sherbrooke, Toronto, Washington 10am-2pm UTC-5: Chicago, Dallas, Houston, Mexico City, Minneapolis, Omaha, San Antonio, Winnipeg 9am-1pm UTC-6: Calgary, Denver, Edmonton, Regina, Salt Lake City, Saskatoon, Yellowknife 8am-12pm UTC-7: Vancouver, Los Angeles, Phoenix, San Francisco, San Jose, Seattle 12-4pm UTC-3: Buenos Aires, Charlottetown, Fredericton, Halifax, Moncton, Rio de Janeiro, Sao Paulo 3-7pm UTC+0: Abidjan, Accra, Bamako, Casablanca, Dakar, Reykjavik 4-8pm UTC+1: Algiers, Dublin, Edinburgh, Glasgow, Lagos, Lisbon, London, Manchester, Tunis 5-9pm UTC+2: Amsterdam, Barcelona, Berlin, Bratislava, Brussels, Budapest, Copenhagen, Frankfurt,
Hamburg, Geneva, Liège, Lille, Lyon, Madrid, Munich, Oslo, Paris, Prague, Pretoria, Stockholm, Strasbourg,
Vienna, The Hague, Warsaw, Zurich 6-10pm UTC+3: Ankara, Athens, Bahrain, Doha, Helsinki, Kuwait, Nairobi, Riyadh, Sofia, Tallinn, Tel Aviv 7-11pm UTC+4: Abu Dhabi, Baku, Dubai, Tbilisi 11pm-3am UTC+8: Hong Kong, Kuala Lampur, Shanghai, Singapore, Taipei 12-4am UTC+9: Seoul, Tokyo, Kyoto, Osaka, Kobe 1-5am UTC+10: Brisbane, Canberra, Melbourne, Sydney 3-6am UTC+12: Auckland, Wellington
Webinar Objectives
Rich in practical learning and illustrations pertinent to the participants' context,
these unique webinars has been designed for presidential and management assistants interested
in maximizing their potential for exercising greater
responsibility beyond the present position.
The focus is on the skills and tools to improve productivity, build a winning
team with bosses and
peers, and maximize value to your organization, in traditional, hybrid and virtual teams. This unique experience will help you:
Set and negotiate goals, priorities and urgency in partnership with your
boss (manager or senior executive);
Organize your day and manage time (deadlines, meetings), drop-in visitors
and time-wasters;
Manage conflicts, difficult people, crises and awkward situations assertively;
Make your manager(s) more effective; improve your working relationship;
assume more leadership and
managerial responsibility without the benefit of authority;
build empowerment-inducing habits;
Clarify your role and excel in working with peers, multiple managers
and demanding clients;
Practice in a friendly atmosphere and seek guidance from the webinar leader;
Make your job more meaningful, build trust, and take charge of your
career growth beyond the present position.
Prework
Much of your time during these webinars will be invested to deal with back-home issues
and barriers to building a
winning team. We believe learning occurs most readily when quickly applied
to real-life situations you care about.
Therefore, we want you to do some thinking before the webinar about:
Activities that make up your job and percentage of time spent on each per week.
Two interpersonal situations you have a difficulty with on the job,
e.g. working for and negotiating priorities with one or multiple
bosses, cutting off conversations, keeping people from disturbing
your management, delegating work to others,
enforcing deadlines. Who is involved? When does it occur?
How do you usually handle the situation?
DETAILED OUTLINE (2.5 Continuing-Education Units - CEU)
1. Taking Charge without the Benefit of Authority
Start with a clear mandate
The art of building and using constructive power
Demonstration and practice
Insights into interpersonal compatibility
Profession executive assistant: A model of success
Managing your boss: How to build a winning team
2. How to Set Goals and Priorities
Personal and business goals: Practical validity tests
How to set and validate your goals: Team exercise
How to assess priorities and deadlines
In-basket exercise on priority and urgency
3. Managing Conflicts and Difficult People Onsite, on the Phone and Virtually
Understanding our behavior; preparing for the worst
Managing difficult bosses, co-workers and others
Dealing with aggressive and passive hostility
Video case study, two team exercises and guided learning
4. Preventing Role and Responsibility Conflicts
How to clarify your role with your boss and peers
How to prevent unfair evaluations
Practical exercise in role and responsibility charting
5. Working Smarter with Artificial Intelligence and Personal Organization
Working smarter: Eight drivers to control your day
How to control your day and focus on high-return tasks and the details that count
Smart search with generative AI and advanced search engines: Tips to get the best results
Practical AI teamwork: How to reduce your workload with artificial intelligence
How to set reasonable deadlines; securing agreement
How to reduce your workload with the invisible Web and artificial intelligence
6. How to Control Interruptions and Time-Wasters
How to control drop-in visitors and interruptions
Teamwork and practical tips to deal with major time-wasters
7. How to Prepare Shorter and Productive Meetings
How to run effective meetings
Teamwork on virtual meetings
8. Building the Foundation for Career Excellence
How to develop courageous self-leadership and co-elevating leadership skills
Practical neuroscience and Gestalt tips for building an excellent career and a proactive life
Webinar Leader: Alain Paul MARTIN
Alain Paul Martin has a deep commitment and an extensive
experience in mentoring, training and coaching executive, administrative and presidential assistants and their leaders,
both the public and private sectors, NGOs and unions. While he teamed-up, in a wide variety of working conditions,
both face-to-face and
in virtual teams, with senior executives and their respective assistants, he has witnessed first-hand the grueling
workload and challenges facing assistants, most of whom are competent, capable and dedicated professionals, eager to excel.
That is why at Harvard University, he devoted an important part of his research to the advancement of administrative
professionals in the workplace, to enable them to build and harness career opportunities of lasting value. With the fast-growing
powerful AI applications (generative, predictive, RAG and PhysAI or LiquidAI), he continues to
focus on empowering executive assistants with cutting-edge marketable and high-paying skills and
practical tools, that make a difference to
the users' performance and their organization.
He is credited by many of his professional-development
alums to have had an inspiring and positive impact in their advanced education and upward mobility.
As Chief Architect, Harvard University Global System™ and CEO, The Professional Development
Institute, Alain continues to lead workshops/webinars and the development practical innovation instruments for teams
comprising executive and administrative assistants,
managers, scientists, engineers, and other professionals in production, marketing and sale. He is a lifelong student and
practitioner of innovation
and decision
sciences (generative AI, leadership, system thinking, operations research, cognitive neuroscience, organization behavior and
alternative dispute resolution).
Alain is a 2012 Harvard Fellow, Advanced Leadership and a Harvard Business School's entrepreneurship alumnus
(1997-99 OPM). He graduated in Commerce (Quantitative Methods) from Concordia University (Montréal) and studied advanced
technology in Lille, France. He acquired skills in innovation at Harvard and system thinking, change management and organization
behavior at the MIT Sloan School of Management and the Gestalt Institute of Cleveland (GIC), and mediation and
advanced negotiation for lawyers, at Harvard Law School, from which he is certified to teach negotiation in
corporations. For more: C.V. in PDF format
and at LinkedIn.
email at rsvp@eharvard.org.
Specify your name, position, organization, phone number(s)
and the webinar you wish to attend.
or
call us toll free in the USA and Canada: 1-800-HARVARD;
international: +1 819-772-7777.
voicemail: 24/7.
Please pay in advance by credit card.
Cancellation Policy
Participants registering
as a group must send substitutes in lieu of canceling.
For other clients, cancellations are accepted if made at least 10 working days
prior to the course, and are subject to a $150 service charge per person. Full
fees are payable by anyone who fails to attend or cancels less than 10 working
days prior to the session. One substitution or transfer to a later course of
the same duration is accepted.
Bring This Program to Your Organization
We deliver private versions of this program worldwide, online, at the client's site and in tailor-made hybrid variants,
to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration, and a selection of cutting-edge
course materials and case studies, most applicable to your specific environment.
Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.
The Professional Development Institute® PDI Inc.
PDI Conference Campus & Harvard®
Worldwide Order Center
Toll-free: USA and Canada: 1-800-HARVARD (1-800-427-8273). +1-819-772-7777
Monday through Thursday: 9 AM to 4:00 PM, EDT. Voicemail: 24 hours 7 days Important: Sorry, all visits by appointment only. No walk-ins.
70 Technology Boulevard, Gatineau, QC J8Z 3H8 CANADA.
We are 10-minute drive from downtown Ottawa (Parliament),
Canada's capital, near the magnificent Gatineau Federal Park.
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