1. Interest-Based Negotiation, ADR & Conflict-Resolution Workshops
Strategy, Risk Management,
Principled Negotiation & Leadership
Workplace Conflict Prevention Skills Through Ongoing Interest-Based
Discussion Groups: A Joint Union-Management Workshop
Advanced Negotiation and Strategic Procurement Workshop
2. Mediation & Negotiation Planning Tools
An integral part of Harvard University Global System® (HUGS), these
tools speed-up the preparation of negotiations and help reduce the uncertainty facing negotiators,
mediators, arbitrators, project managers, bankers, diplomats and other professionals,
be they tackling big-ticket items or day-to-day negotiation work. Subjected to
extensive field tests, HUGS templates are potent brainsorming tools
to invent options for mutual gains, anticipate and manage
frequently neglected risks.
Harvard University Global System
Harvard Negotiation Mandate
Harvard Negotiation-Strategy Tool
Harvard Responsibility & Accountability Chart
3. Web References: Arbitration, Mediation, Negotiation & ADR
Principled-Negotiation Framework
Negotiating Palliative Care
Guidelines for Interpersonal Communication,
Effective Techniques to Improve Interactions,
Linda Wilcox, Harvard University,
Crafting Effective Persuasive Arguments
Writing to Persuade
Communicating through Reports
Organizing and Writing Short Reports and Proposals
Writing a Formal Report
Organizing and Composing Messages
Revising and Proofreading Messages
Writing about the Unpleasant
Helping Others Resolve Conflicts: Empowering Stakeholders, Gregorio Billikpf, Berkeley
Principled Negotiation, Conflict Research Consortium, University of Colorado
Book Summary: Getting to Yes: Negotiating Agreement Without Giving In,
R. Fisher & W. Ury
Further Evidence of Discrimination in New Car Negotiations
and Estimates
of Its Cause, Ian Ayres, Yale University
Glossary of Negotiation and Conflict Resolution Terms
User's Guide to Collaborative Dispute Resolution, Florida Conflict Resolution Consortium
Summary of Bernard Mayer's Book: The Dynamics of Conflict Resolution: A Practitioner's Guide
ADR Resource Guide, Office of Personnel Management, US Government
Arbitration
Mediation, Conflict Research Consortium, University of Colorado
The Mediation Process, Marsha L. Wagner, Columbia University
World Bank's Mediation Services
Mediation Books and Videos, World Bank Reference
Peer Mediation
Mediation in International Business, J. W. Salacuse,
The Fletcher School of Law and Diplomacy, Tufts University
Economic Rationales for Mediation, Ian Ayres & Jennifer Brown, Yale University
Reference Library of Databases, Portals, Research Institutions and International Organizations
International Commission on Arbitration, Int'l Chamber of Commerce, 90 countries
The National Academy of Arbitrators (NAA)
The RAND Institute for Civil Justice
American Arbitration Association Worldwide Headquarters, New York
American Bar Association, Dispute Resolution Team
The Association for Conflict Resolution (ACR)
National Institute on Dispute Resolution
Workplace Conflict Management
Responses to Offensive or Harassing Behavior
Dealing with Really Stressful or Unstable Workplace Situations
Marsha L. Wagner, Columbia University
Informal Conflict Resolution Strategies
Marsha L. Wagner, Columbia University
Calculating the Financial Cost of Organizational Conflict - An Example
Drafting-and Perhaps Sending-a Private Letter to a Person
Who Has Harrassed or Offended You, Prof. Mary Rowe, MIT
Writing a Letter - A Tool for Conflict Resolution
Adaptation of MIT's document (see Prof. Mary Rowe above)
Framework and Resources for Employment Conflicts, Marsha L. Wagner, Columbia University
Elements of an Effective Apology, Marsha L. Wagner, Columbia University
Making and Keeping a Record of an Incident
Privacy, Jeffrey Pittman, 2006
Calculating The Cost of Conflict
Mission, Code of Ethics, Establishment and Operations of Ombuds Office
The International Ombudsman Institute
Electronic Virtual Negotiations
A Multiagent System Infrastructure and Negotiation Framework
for Electric Power Systems,
V. Vishwanathan, J. McCalley and V. Honavar
E-Commerce Trading: Negotiating With Experience
Wai Yat Wong, Dong Mei Zhang, Mustapha Kara-Ali
Let's Agree to Disagree, Shiva Nejati and Marsha Chechik
A Two-Level Framework for Complex Negotiations
Xiaoqin Zhang, Victor Lesser and Tom Wagner
4. Books & Papers: Arbitration, Mediation, Negotiation & ADR
Bercovitch,
Jacob. Social Conflicts & 3rd Parties:
Strategies of Conflict Resolution. Westview,
1984.
Binnendijk,
Hans. National Negotiating Styles. Foreign Service Institute, U.S. Dept of State, 1987.
Bisno, Herb. Managing Conflict. Newbury Park, CA: Sage
Publications, 1988.
Blake, Robert.
Solving Costly Organizational Conflicts. San
Francisco: Jossey-Bass, 1984.
Brown, David L.
Managing Conflict at Organizational
Interfaces. MA: Addison-Wesley, Reading, 1983.
Carter, Jimmy.
Negotiation: the Alternative to Hostility.
Macon, GA: Mercer University Press, 1984.
Coffin, Royce
A. The Negotiator: A Manual for Winners.
AMA Publishing, 1973.
Conner, Dennis
and Edward Claflin. The Art of Winning. St.
Martin's Press, New York, 1988.
Edelman, J. & M. B. Crain.
The Tao of Negotiation, Collins, New York, 1994.
Fisher, Roger.
Beyond Machiavelli: Tools for Coping with
Conflict. Harvard University Press, Cambridge, MA, 1994.
Fisher, Roger
and William Ury. Getting to Yes. Houghton
Mifflin, Boston, 1981.
Illich, John.
The Art and Skill of Successful Negotiation.
Prentice Hall, 1973.
Illich, John.
Dealbreakers & Breakthroughs. Wiley, New York, 1992.
Jandt, Fred E.
Win-win Negotiating: Turning Conflict into
Agreement. Wiley, 1985.
Karrass,
Chester. Give & Take. World Publishing,
Cleveland, 1985.
Karrass,
Chester L. The Negotiating Game. Cleveland:
World Publishing, 1970.
Kennedy, Gavin.
Pocket Negotiator. The Economist Bosh,
London, 1993.
Knapp, M.L. Nonverbal ommunication in Human Interaction.
Holt, Rinehart & Winston, 1972.
Kolb, Dorothy.
Her Place at the Table: Gender Negotiation.
Sage Publishing, San Fransisco, 1986.
Kreisberg,
Louis. Intractable Conflicts and their
Transformation. Syracuse University Press, Syracuse, 1989.
Lakos, Amos. International Negotiations: A Bibliography.
Westview Press, Boulder, CO, 1989.
Lewicki, Roy J.
and Al. Negotiation - Readings, Exercises and
Cases. Irwin, Boston, 1993.
Liddell, Hart
B.H. Strategy. Signet Books, 1974.
Lockhart,
Charles. Bargaining in International
Conflicts. Columbia University Press, 1979.
Marsh, P.D.V.
Contract Negotiation Handbook. Gower Press,
England, 1974.
Miller, Abraham
H. Terrorism and Hostage Negotiations.
Westview Press, 1980.
Murnighan, J.
K. Bargaining Games - Strategic Thinking in Negotiations. Morrow, 1992.
Nierenberg,
Gerard I. The Art of Negotiating. Simon &
Schuster, New York, 1981.
Nierenberg,
Gerard I. Fundamentals of Negotiating.
Hawthorne Books, New York, 1973.
Nierenberg-Calero. How to Read a Person Like a
Book. Hawthorne, 1971.
Nierenberg-Calero. Meta-Talk. Simon &
Schuster, 1974.
Pruitt, Dean.
Negotiation Behavior. Academic Press, New
York, 1981.
Raiffa, Howard.
The Art & Science of Negotiation. Harvard
University Press, 1982.
Rangarajan,
L.N. The Limitation of Conflict: a Theory of
Bargaining and Negotiation. St. Martin's,
1985.
Rubin, J.
Z. and B. Brown. The Social Psychology of
Bargaining and Negotiation. Academic Press, 1975.
Rubin, Jeffrey
Z. Negotiation Journal. Plenum Press, New
York.
Saaty, Thomas.
Conflict Resolution: The Analytical Hierarchy
Approach. Praeger, 1989.
Strauss,
Anselm. Negotiations. Jossey-Bass, San
Francisco, 1978.
Stroebe,
W. The Social Psychology of Intergroup
Conflict: Theory, Research, and Applications. Springer-Verlag, 1988.
Susskind,
L. Breaking the Impasse: Consensual
Approaches to Resolving Public Disputes. Basic Books,
1987.
Ury, W.
Getting Disputes Resolved: Designing Systems to
Cut the Costs of conflict. Jossey-Bass, 1988.
Walton, Dick
and McKersie. A Behavioral Theory of Labor
Negotiation. McGraw Hill, New York, 1965.
Wheeler, Hoyt
N. Industrial Conflict: an Integrative
Theory. University of South Carolina Press, Columbia, S.C.,
1985.
Yates, Douglas.
The Politics of Management. Jossey-Bass, San
Francisco, 1985.
Zartman,
William I. The Practical Negotiator. Yale
University Press, New Haven, 1982.
Zartman,
William I. The Negotiation Process: Theories and
Applications. Sage Publications, Beverly Hills, CA, 1978.
5. Books & Papers in French: Arbitration, Mediation, Negotiation & ADR
Audebert-Lasrochas, Patrick. Personnalité du Négociateur et Structure de la
Négociation. Thèse, Lille, 1984.
Audebert-Lasrochas, Patrick. Profession négociateur. Editions
d'organisation, Paris, 1995.
Axelrod, Robert.
Donnant-Donnant. Ed. Odile Jacob, Paris,
1992.
Bellenger,
Lionel. Les outils du
négociateur. Editions ESF, Paris, 1991.
Couvrau, Sophie
et Pascal Martin. Négocier le prix de vente.
Editions d'organisation, Paris, 1993.
Fifer, R. Libres propos pour doubler ses profits; le livre
qu'aucun patron français n'ose écrire. Maxima, Paris, 1995.
Fisher, Roger
and William Ury. Comment réussir une
négociation. Seuil, Paris.
Ghazal, Michel.
Mange ta soupe et...tais-toi. Seuil, Paris,
1992.
Hamon, Maurice.
Négocier avec succès. Fernand Nathan,
Paris, 1994.
Jolibert, Alain
et Mand Tixier. La négociation commerciale.
Enterprise moderne d'édition-Librairies techniques, ESF.
Karrass, Gary.
Marché conclu. Rivages, Les Echos.
Lellouche, Yves
et Florence Piquet. Guide PME de la négociation
commerciale vendeur-acheteur. Dunod, Paris, 1994.
Leroux, M. et M. Delain. Les dimensions cachées de la négociation. INSEP,
Paris, 1992.
Martin, Alain . La gestion proactive. L'Institut supérieur de
gestion, IGS, Ottawa, 1985.
Maddux, Robert
B. Devenez un négociateur qui gagne. Les Presses du Management, 1995.
Maddux, Robert
B. Les 8 erreurs à éviter à tout prix, les 8
stratégies pour jouer "gagnant". 1995.
Maubert,
Jean-François. Négocier les clefs pour
réussir. Dunod, Paris, 1990.
Perrotin, Roger.
L'entretien d'achat: Tactiques de
négociation. Les éditions d'organisation, Paris, 1992.
Plante, Gilles.
Le conflit du travail: stratégie et tactique.
Les presses de l'Université Laval, 1984.
Vermot-Gaud,
Claude. Je négocie avec mes partenaires
sociaux. Editions d'organisation, Paris, 1988.
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